Way back in 1996, when the double-glazing industry was in its infancy, and was more-often-than-not associated with pushy salespeople and less-than-perfect products, a group of proud, hard-working companies, all using VEKA products, came together to form Independent Network, an organisation that would let them prove their commitment to quality craftsmanship and service.
Today, we have around 150 member companies, with one local to you, who are all proud to display the Independent Network logo. Between them, they’ve carried out more than 230,000 installations nationwide, with a combined value of a whopping £1 billion, resulting in 97% of our customers saying they are extremely satisfied with the quality of the uPVC products installed and the service received.
Independent Network is still as committed as it was in 1996, to ensuring its members offer the consistently high standards homeowners like you want and deserve. Membership would mean nothing if a company’s standards were allowed to slip. So, once a company is accepted, we keep a close eye on them, continually checking their work. After each and every installation, customers are asked to complete a satisfaction questionnaire, where they can highlight any good practice or point out any problems that need to be addressed. Prospective members are rigorously vetted before being allowed to join Independent Network, and this ensures that only the very best, most professional companies are admitted.
At Independent Network, from start to finish, there’s a continual chain of Networkmanship that results in top quality uPVC products and service that is simply second-to-none.
It all starts at the VEKA processing plant where the raw, uPVC material is extruded to create a profile, which forms the basis of any of our top quality windows, doors or conservatories.
This profile is then sold onto one of Independent Network’s fabricators, who make the finished uPVC products. Then once a customer makes an order with a Independent Network installer, he in turn, makes an order with the fabricator.
The fabricator provides the installer with the finished product, who then fits it, to perfection, in the customer’s property.
All Independent Network products and workmanship are supported by a full 10-year, no quibble, insurance- backed guarantee for complete peace-of-mind.
The great thing about choosing a local uPVC window company displaying the Independent Network logo is you know you’ve found trusted window installers who will do an excellent, top quality job for you. Because, only the very best companies in the industry can become a member of Independent Network.
We really check out our prospective members, and before a company can join us, they have to prove themselves to offer the highest levels of professionalism, value for money, customer satisfaction and expert advice.
Which is why, on average, our trusted window installers and Independent Network members, achieve around a 97% customer satisfaction rating, compared to the industry’s average of just 83%. Which just goes to show the difference looking for our logo can make!
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