Terms & Conditions

The following is a summary only of the main terms and conditions of the Network VEKA Insurance Backed Guarantee and the Network VEKA Deposit and Staged Payment Protection Guarantee.

Network VEKA Insurance Backed Guarantee - If your installer goes out of business and you subsequently find that your installation does not comply with the applicable building regulations or that the materials or workmanship used are defective, Network VEKA will either arrange for another installer to carry out the remedial works for you or will make a payment towards the cost of those remedial works.

Network VEKA will not pay more than the contract price you agreed with the original installer plus an amount for surveyor’s charges. You agree to pay £100 (€150) each time you claim under this guarantee. This guarantee is subject to a number of restrictions which are set out in full in the terms and conditions.

The following are the main restrictions:

  • it only covers defects which would have been covered by your original installer’s guarantee;
  • it only covers the cost of the remedial work and not any other associated costs;
  • it does not cover glass breakage; or
  • it does not cover parts manufactured by anyone else once the manufacturer’s warranty has expired.

You can transfer the benefit of the guarantee to someone else, but Network VEKA will make a charge to cover its administrative costs involved in the transfer.

Network VEKA Deposit & Staged Payment Protection Guarantee

Deposit Protection

If you have paid a deposit and your installer goes out of business before starting work on your installation, Network VEKA will either arrange for another installer to carry out the work or will pay towards the amount of your deposit. (Up to 25% of the installation or £10,000 (€15,000 ) whichever is lower.)

If Network VEKA arranges for another installer to carry out the works, and

  • you have paid less than £10,000 (€15,000), you are responsible for paying the difference between what you had paid by way of deposit and the contract price originally agreed; or
  • you have paid more than £10,000 (€15,000), you are responsible for paying the contract price originally agreed less £10,000 (€15,000).

If Network VEKA is not able to arrange for another installer to carry out the works, the amount which Network VEKA will repay to you will be the amount you paid by way of deposit or £10,000, whichever is the lesser.

If your installer goes out of business after the frames and roof are delivered but before the installation is complete, and Network VEKA arranges for another installer to complete the works, and:

  • you have paid less than 75% of the contract price originally agreed, by way of staged payments, you are responsible for paying the difference between what you had paid by way of staged payments and that contract price; or
  • you have paid more than 75% of the contract price originally agreed, you are responsible for paying 25% of that contract price.

Staged Payment Protection

If you have ordered a porch, sun lounge, sun room or conservatory and paid one or more staged payments and your installer goes out of business before completing your installation, Network VEKA will either arrange for another installer to complete the work or will make a payment towards the staged payments you have made.

If your installer goes out of business after the site is prepared, but before the frames and roof are delivered, and Network VEKA arranges for another installer to complete the works, and: you have paid less than 50% of the contract price originally agreed, by way of staged payments, you are responsible for paying the difference between what you had paid by way of staged payments and that contract price; or you have paid more than 50% of the contract price originally agreed, by way of staged payments, you are responsible for paying 50% of that contract price.

Network VEKA is not able to arrange for another installer to carry out the works, the amount which Network VEKA will repay to you will be as follows:

  • if your installer goes out of business after the site is prepared, but before the frames and roof are delivered, the total amount you have paid to that stage or 50% of the contract price originally agreed, whichever is the lesser.
  • if your installer goes out of business after the frames and roof are delivered but before the installation is complete, the total amount you have paid to that stage or 75% of the contract price originally agreed, whichever is the lesser.

Network VEKA is entitled to inspect the works if a claim is made under this guarantee. The Deposit Protection benefit and the Staged Payment Protection benefit only apply if you have applied for and Network VEKA has registered your application for the relevant benefit(s).

The Deposit Protection benefit normally lasts for 3 months from the date of the order. The Staged Payment Protection benefit normally lasts for 4 months from the date of the order.

The Network VEKA Deposit and Staged Payment Protection Guarantee is subject to a number of restrictions which are set out in full in the terms and conditions. The following are the main restrictions:

  • it does not cover the loss of deposit or staged payments if these are or can be insured under a household policy, or if compensation for their loss is provided under legislation;
  • it only covers deposits and staged payments and not any associated loss;
  • it does not cover the loss of deposit or staged payments if these are covered under another warranty, guarantee or policy (except for any difference between the amount covered by the other warranty, guarantee or policy and the amount of loss covered by this guarantee).

Our competiton T&C's can be found here.

Network VEKA Registered Company Number: 4029350

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